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  SUPPORT FAQ     
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We have listed all the common questions you have asked our technical support to provide you with quick help. If you do not understand or have other questions, please contact us!
 
1.       Which operating systems can the VME BioDrive ST operate on?
 
2. What kind of data can be stored in VME BioDrive ST?
 
3. When the light is flashing on the VME BioDrive ST, what does that mean?
 
4. How many times can the VME BioDrive ST be used and how long the data be stores on the VME BioDrive?
 
5. Does VME BioDrive ST resist vibration, magnetic fields and humidity?
 
6. Can the data on the VME BioDrive ST be shared in a networking environment?
 
7.

Can VME BioDrive ST be formatted?
 

8. Can other programs be running at the same time while using VME BioDrive ST?
 
9. What should I do if the VME BioDrive ST icon does not appear/disappear on the screen after inserting / extracting?
 
10. What should I do when VME BioDrive ST is plugged into USB port and the system find VME BioDrive ST, but I can't access VME BioDrive ST?
 
11. What is encryption and decryption?
 
12. What is profile and keybook?
 
13. What are these file extensions, original/source files, the encrypted file and VME office?
 
14. What is _default Keybook and _default Profile?
 
15. What is VME Sign?
 
16. What is digital signature?
 
17. How do I verify a signature?
 
18. How do I remove a signature?
 
19. How do I upgrade VME Sign?
 
20. What is VME Mail?
 
21. What are the technical requirements of VME Mail?
 
22. What are the digital certificates requirements?
 
23. How do I encrypt my message using VME Mail?
 
24. Is the VME BioDrive XD portable from one PC to another PC with a different Operating System?
 
25. How many users can be enrolled on each VME BioDrive XD?
 
26. Can the Admin enroll more than one finger?
 
27. Do I need to format the VME BioDrive XD the first time I use it?
 
28. Can I reformat the VME BioDrive XD for a different Operating System?
 
29. If I reformat my VME BioDrive XD, will I have to re-enroll as Admin?
 
30. Are there public and private partitions on the VME BioDrive XD?
 
31. Are files on the VME BioDrive XD secured?
 
32. The VME BioDrive XD sometimes has difficulty obtaining a match. What can I do?
 
33. Why doesn’t my computer detect the VME BioDrive XD on my USB port?
 
   

 

   
1.
           Which operating systems can the VME BioDrive ST operate on?

VME BioDrive can operate on any of the following OS –Windows 98/98SE, Windows ME/2000/XP, Mac OS 9.X / OS X/Linux2.4.x

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2.
           What kind of data can be stored in VME BioDrive ST?
 

You can save any types of data/files on VME BioDrive, whether they are text, graphic, program, music or multimedia files.

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3.
           When the light is flashing on the VME BioDrive ST, what does that mean?

When the light is flashing, that means the VME BioDrive is in use and data transfer is taking place between the VME BioDrive and host machine.

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4.
           How many times can the VME BioDrive ST be used and how long the data be stores on the VME BioDrive ST?

The VME BioDrive can write and erase at least 1 million times, while data on the VME BioDrive can be stored more than 10 years.

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5.
           Does VME BioDrive ST resist vibration, magnetic fields and humidity?

The VME BioDrive is highly resistant to vibration and can be operated under wider ranges of magnetic fields and humidity.

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6.
           Can the data on the VME BioDrive ST be shared in a networking environment?

Yes, the data can be shared in a networking environment, as long as the host machine enables the share function for the VME BioDrive.

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7.
           Can VME BioDrive ST be formatted?

Yes, the VME BioDrive can be formatted by using normal formatting function .

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8.
           Can other programs be running at the same time while using VME BioDrive ST?

Yes, other programs and applications can be running at the same time while using VME BioDrive .

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9.
          

What should I do if the VME BioDrive ST icon does not appear/disappear on the screen after inserting / extracting?


Simply click the “View” menu and select “Refresh”

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10.
          

What should I do when VME BioDrive ST is plugged into USB port and the system find VME BioDrive ST, but I can't access VME BioDrive ST?


Try formatting the VME BioDrive.     

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11.
           What is encryption and decryption?

Encryption simply means scrambling data, like the data found in a word processing document, a graphic, or a spreadsheet, such that only those who know how the data was scrambled (i.e. have the key to the scrambling) can unscramble it. The data is scrambled using a password, so that only people who know the password (and have the unscramble key) can unscramble the data and use it. Unscrambling data, the reverse of scrambling, is known as "decryption".

After you create the login key, click Finish; the VME Office™ main window is opened and a VME icon is placed in the system tray on the Windows Taskbar. Two icons are place on your desktop: VME Office™ and VME Shredder. Upon activating the wizard, VME Office™ also performs a self-test for all cryptographic algorithms used in the program.

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12.
           What is profile and keybook?

VME Office™ allows you to use multiple passwords to secure your data. These passwords, as well as other encryption information, are stored in profiles. VME Office™ profiles are, in turn, organized into keybooks. Each keybook can contain many profiles. You access profiles and key books from the Keybook Organizer on the left side of the VME Office™ window. When you encrypt data, the profile that you have selected is used. To decrypt that data, the same profile must be used.

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13.
           What are these file extensions, original/source files, the encrypted file and VME office?

VME Office™ works with two types of files: original or source files, and encrypted files. Original or source files refer to the unencrypted file as it exists before using VME Office™. Encrypted files are created by VME Office™ and are the encrypted versions of the original files. VME Office™ creates one encrypted file for each file encrypted. For example, if two text files are encrypted, two encrypted files result from the encryption operation. Files encrypted by VME Office™ have the .vme file extension and the VME Office™ encrypted file icon. Some files have the .wrp file extension that is used with the SendTo function.

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14.
           What is _default Keybook and _default Profile?

When VME Office™ is executed for the first time, the _default keybook and _default profiles are created. The _default profile is used for data encryption and decryption when no other profile is selected.

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15.
           What is VME Sign?

VME Sign from Meganet Corporation is a tool that makes signing documents simple for the Sender and verifying them easy for the Recipient. In fact, once VME Sign is installed (along with a digital certificate) signing and verifying electronic documents requires no more than a few clicks.

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16.
           What is digital signature?

A digital signature is simply a tool that ensures that electronic data which has been sent to you by another party has not been altered since the digital signature was applied.  

Why is this useful?

First, in the digital age, business can't wait for mail deliveries and couriers to deliver such items as signed purchase orders, letters of intent, etc.  When our partners, customers, employers are a single click away no matter where they are geographically, business must move at the speed of a single click.  New laws have taken these new conditions into account and are making digital signatures as valid as signatures on paper.

Second, there are many ways to intercept a document in transit and alter it.  Unfortunately we live in a world where competitors of all sorts will go to great lengths to gain an advantage.   Alteration of digital documents can cause great harm.  A verified digital signature ensures that alterations have not been performed since the signature was applied.

Third, a verified Digital Signature confers ‘non-deniability' on an electronic document.  The digital signer of an email or other electronic document cannot plausibly deny that they did not sign a document on which their signature has been verified.  In many courts of law, such a claim is not regarded as valid.

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17.
           How do I verify a signature?

There are several ways to verify a file with VME Sign: using the right-click context menu from within Windows Explorer, or from within the VME Sign main window.

Signature can become invalid either of two reasons:

1. Document was changed
2. Certificate of signer was revoked, expired etc.

When 2 is true, verifier can check the exact reason in Signer's information and decide whether or not to trust the document.   

On VME Verify you can see following information:

•  Signature is Valid / Invalid
•  Handwritten signature if exists
•  Signer's information
•  Certificate info
•  Certificate status
•  Time stamp - exact time of signature creation in GMT format

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18.
           How do I remove a signature?

VME signed file has .sgn extension and special structure. When signature verified as valid you can remove it to save or edit a document.

To remove signature use VME Sign main window or Right click options. You can work with multiply signed files using Right click to remove signatures.

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19.
           How do I upgrade VME Sign?

If you have previous version of VME Sign installed on your computer, you can upgrade it to VME Sign 2004 without removing previous one.

To upgrade VME Sign:

1. Insert the VME Sign 2004 installation CD into your computer's CD-ROM drive.

2. In Windows Explorer, navigate to the CD-ROM and double-click on VME Sign

setup file; the setup wizard starts and guides you through the installation.

Depending on version you upgrade you will be asked or not to register VME Sign 2004 again after the software is installed.

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20.
           What is VME Mail?

VME Mail is an end to end client based, email encryption program using Virtual Matrix Encryption. VME Mail is an easy to use data security client application plug-in for Microsoft Outlook. A single button enables the full protection of electronic mail using PKI or symmetric encryption.

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21.
           What are the technical requirements of VME Mail?

MS Word NT/2K/XP
For Signing- Digital X.509 Certificate
Mail Client – Outlook 2000 SR-1 Version 9.0.0.5414 or Higher

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22.
           What are the digital certificates requirements?

Digital certificates used by VME Mail 2004 must conform to X.509 standard. To send PKI based encrypted message, the sender must have personal digital certificate installed on local system and must have access to recipient's public certificate stored in GAL or LDAP server. After first a certificate is used, it is kept in a local Database (DB) for offline use.

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23.
          

How do I encrypt my message using VME Mail?


VME Mail application is an Outlook add-in component; the application is installed on local client system and has no server-side components. With one simple click e-mail is encrypted or digitally signed. Using symmetric encryption or integrating into your existing PKI, VME Mail protects and verifies the recipient user, insuring that the intended recipient is the only person who will read the sent message .

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24.
          

Is the VME BioDrive XD portable from one PC to another PC with a different Operating System?


YES, as long as the computer has a USB port and USB drivers. Windows 98SE users may need to download updated drivers from the Microsoft website. Meganet designed the device to be completely standalone so that it can be used on all Windows, Macintosh, and Linux systems. but does not require installation. Unlike some earlier models of VME BioDrive, the VME BioDrive XD allows you to use it on any PC without having to install or run software each time you use it. (Note however, that the 256-bit AES Encryption Utility which comes bundled with the device does run under Windows but does not require installation.)

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25.
          

How many users can be enrolled on each VME BioDrive XD?


The VME BioDrive XD supports one Admin and up to 10 additional users or fingers. Once an additional user is set up on the device by the Admin, the user may use the device independently, without Admin permissions, but may not add or delete users from the device.

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26.
          

Can the Admin enroll more than one finger?


Yes. In fact, it is recommended that the Admin enroll at least two fingers in case one finger is non-usable for any reason, such as a finger cut or the finger being covered by a bandage.

   
27.
          

Do I need to format the VME BioDrive XD the first time I use it?


Some models may come bundled with the 256-bit AES Drag and Drop Utility. These models are pre-formatted. If no software is bundled with the device, you will be prompted to format upon successful enrollment.

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28.
          

Can I reformat the VME BioDrive XD for a different Operating System?


Yes. However, by reformatting, you will erase the entire drive, including any software that may have been bundled with the device, along with any data that may have been saved to the device. If the Encryption Utility is stored on the device, it is recommended that you copy it to another location before reformatting, then copy it back to the device.

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29.
          

If I reformat my VME BioDrive XD, will I have to re-enroll as Admin?


No, you will not have to re-enroll as Admin because your fingerprint templates are not stored on the device's flash memory. Your fingerprint templates will not be erased nor will any additional users be erased if you choose to reformat the device.

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30.
          

Are there public and private partitions on the VME BioDrive XD?


No. Currently, the VME BioDrive XD is not partitioned into public and private partitions. The VME BioDrive XD is accessible only by the Admin along with any additional user that the Admin may have enrolled. An unauthorized user will not be able to plug the device in and gain access to the device.

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31.
          

Are files on the VME BioDrive XD secured?


Yes. But to achieve the FIPS 140-2 certification uses the 256bit AES Drag and Drop Encryption Utility to provide a superior level of security to stored files. Currently, the Meganet Encryptor is only available for Windows. Windows users run the program directly from the device without software installation on the host PC. To encrypt files, simply drag and drop the files onto the Encryptor Window, and the encrypted files will be stored wherever you designate. Encrypted files are appended with the *.encrypt extension. Decrypt the files in the same way and the *.encrypt extension will be removed. No passwords to remember or forget.

Add encryption for an extra layer of flash memory security so that your files will remain inaccessible even if your flash memory is physically removed from the device and placed on another flash drive.

(Note: Files encrypted with the Meganet Encryptor can only be decrypted using the same device. The files are not transferable from one Meganet device to another.)

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32.
          

The VME BioDrive XD sometimes has difficulty obtaining a match. What can I do?


If your fingerprint sometimes has trouble obtaining a match, try repositioning your finger higher or lower on the sensor. If you are able to obtain a match, try enrolling the same finger a second time. Also, it is highly recommended that you enroll an alternate finger during setup.

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33.
          

Why doesn't my computer detect the VME BioDrive XD on my USB port?


Verify that the Yellow LED on the VME BioDrive XD flashes momentarily when you insert the device into the USB extension cable. If the Yellow LED does not flash, connect the device directly to the computer's USB port to determine if the problem comes from the USB cable or hub that you may be using. Also, in Windows, you can check in the Device Manager to see if the VME BioDrive XD is recognized by the USB controller. If it is not recognized, make sure that the USB port is enabled in the BIOS. In rare cases, the computer may need to be rebooted when the VME BioDrive XD is connected for the first time. Reboot and try again.

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